Privacy Policy

Last Updated: June 05, 2025

Introduction

Welcome to Boomigo.in ("Website"), operated by Boomigo Cart LLP ("Boomigo," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make purchases through our Website.

We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the principles of the Digital Personal Data Protection Act, 2023.

By accessing or using our Website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information from and about users of our Website, including:

2.1. Personal Information (Identifiable Information): This is information that can directly or indirectly identify you.

For Customers:

Contact Information: Name, email address, phone number, shipping address, billing address.

Account Information: Username, password (encrypted).

Payment Information: Details required for processing payments (e.g., credit/debit card numbers, UPI IDs, bank account details) – Note: We do not store full payment card details; these are processed securely by third-party payment gateways.

Order Information: Details about products purchased, transaction history.

Communication Data: Records of your correspondence with us (e.g., customer service inquiries, chat history).

For Vendors:

Business Contact Information: Business name, owner's name, email, phone number, business address.

Business Registration Details: GSTIN, PAN, bank account details for payouts, FSSAI license (for food products), trade licenses, etc.

Product Information: Details about products listed, pricing, inventory.

Account Performance Data: Sales history, ratings, reviews.

Verification Documents: Copies of government-issued IDs, business registration certificates as required for verification.

2.2. Non-Personal Information (Non-Identifiable Information): This is information that cannot directly identify you.

Device Information: IP address, browser type, operating system, device identifiers.

Usage Data: Pages visited, time spent on pages, referral sources, clicks, search queries, website navigation paths.

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 5 below).

How We Collect Information

We collect information through various methods:

Directly from You: When you register for an account, place an order, contact customer service, submit reviews, or sign up for newsletters.
Automatically: As you navigate through the Website (e.g., through cookies, server logs, and other tracking technologies).
From Third-Party Payment Gateways: Limited information regarding transaction status (e.g., success/failure).
From Public Sources: In certain cases, for vendor verification, we may access publicly available business registration data.

How We Use Your Information

We use the collected information for the following purposes:

4.1. To Provide and Manage Services:

To process your orders and facilitate transactions (both for customers and vendors).
To manage your accounts (customer and vendor).
To deliver products to customers and manage returns.
To process payments and payouts to vendors.
To provide customer support and respond to your inquiries.
To enable vendors to list and manage their products and sales.

4.2. To Improve and Personalize Your Experience:

To understand how users interact with our Website and identify areas for improvement.
To personalize your Browse experience and suggest relevant products.
To develop new products, services, and features.

4.3. For Marketing and Communication:

To send you transactional emails (order confirmations, shipping updates).
To send you promotional offers, newsletters, and marketing communications (if you have opted-in or as permitted by law).
To conduct surveys and gather feedback.

4.4. For Security and Legal Compliance:

To detect, prevent, and address fraud, unauthorized access, and other illegal activities.
To enforce our Terms and Conditions.
To comply with legal obligations, court orders, and government requests (e.g., for tax purposes, law enforcement).
To protect the rights, property, or safety of Boomigo, our users, or others.

Cookies and Tracking Technologies

5.1. We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information.

5.2. Cookies are small data files placed on your device. They help us:

Remember your preferences (e.g., login details).
Understand how you use our Website.
Improve our services and tailor content.
Facilitate advertising.

5.3. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Disclosure of Your Information

We may share your information with third parties in the following situations:

6.1. With Vendors:

For Customers: When you place an order, we share necessary information (like your name, shipping address, phone number) with the relevant Vendor(s) to enable them to process and to fulfill your order.
For Vendors: We may display your public business name and general location on product listings.

6.2. With Service Providers: We may share information with third-party companies that perform services on our behalf, such as:

Payment gateways for processing transactions.
Shipping and logistics partners for product delivery.
IT and cloud service providers for hosting and data storage.
Marketing and analytics service providers.

6.3. For Legal Reasons: If required by law, court order, or governmental authority, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

6.4. Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction involving Boomigo, your information may be transferred.

6.5. With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

6.6. Aggregated/Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Data Security

7.1. We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

7.2. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Under Indian law, you may have certain rights regarding your personal information, including:

Right to Access: To request access to the personal information we hold about you.
Right to Correction: To request corrections to inaccurate or incomplete personal information.
Right to Grievance Redressal: To lodge a complaint or grievance regarding the processing of your personal data.
Right to Withdrawal of Consent: To withdraw your consent for certain data processing activities (note: this may affect your ability to use certain services).

To exercise any of these rights, please contact us using the details provided in Section 11.

Links to Other Websites

Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Grievance Redressal / Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us

Email: info@boomigo.in

Address: BOOMIGO CART LLP
73/2178, V.m Balan Bldg, Near Kattungal Temple, Pachalam, Ernakulam, Kerala, India, 682012

Phone: +917736718989

We will address your concerns and grievances in a timely manner.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.